If nothing in this knowledgebase helps you solve problems getting the Mac/Windows game installed and running, please send the game log file and the following information to install@wolfquest.org:
a description of the problem.
which of these troubleshooting tips you tried.
whether you have a Mac or Windows computer, and which version of that OS.
Be sure to include the log file, or we'll just ask for it again, slowing down the support process. You'll find it here:
On Windows, the game log is called "output_log" and it's in the "WolfQuest-Win_Data" folder. (Try searching your computer for "output_log" without the quotation marks.
On Macs, search for the Console app, and open it. Then in the left sidebar, look for FILES/~/Library/Logs/Unity/Player.log. Open that log, and copy the entire log into the email.